Launched in late 2017, the idea of Refund My Hotel LLC. was born out of a frustrating travel experience where our Co-CEO’s- Ben-last minute travel plan’s changed due to weather. Ben spent several hours on the phone following up with the Hotel’s customer service team and had to follow-up numerous times. A considerable amount of money was forfeited, and Ben believed that she should be able to be refunded. After reading blog posts and hotel reviews, Ben realized he was not alone.
In a world where almost everything is available at one’s fingertips, it didn’t make sense that our most precious asset – time – had to be wasted. Refund My Hotel LLC. developed a system to help customers get their cancelled and no-show hotel fees refunded.
Refund My Hotel was created as the first website to help customers recover a cancel or no-show fee assessed by a hotel for a reservation that they were not able to show up for. Often for reasons beyond their control, millions of travelers who cancel their hotel reservations each year are charged a fee up to the entire cost of the original reservation. Through our cutting edge technology and years of hotel management experience, we have created a system to help consumers win their fees back. Thus far we have had tremendous success, and hope to continue helping travelers for years to come!